Managed Services

Cost-Effective, Reliable Managed Services & Expert Support

The Oracle Managed Services team at iTelligence is comprised of a team of Oracle experts who have completed rigorous testing and hold various certifications in Oracle Technologies and Applications. They engage with your internal IT staff and programmers to achieve a seamless migration, monitor the health, performance, and security of your Oracle Applications and Technology environments, and establish a disaster recovery plan. Your team will have complete access to our experts for advice on specific issues related to your Oracle solutions.

iTelligence has established comprehensive and flexible Oracle Hosting & Managed Service plans for the Oracle software suite. These plans are aggressively priced, and can be customized with optional services to provide a package that is right for your company’s requirements and budget.

A summary of available service options and the various environments that we manage and support are shown below.

Environments we Manage and Support
Applications Oracle E-Business Suite, Oracle CRM, CRM on Demaand, ECM, OBIEE, OBIEE Apps
Middleware Oracle Fusion Middleware, WebLogic, SOA, BPM, BPEL
Database Oracle, DB2, SQL Server, Sybase
Infrastructure Sun/Solaris, HP/UX, IBM/AIX, Linux, Windows
 
Service Options
Managed Services
On Demand Support
  • Tailored to specific customer requirements
  • Manage all or part of a customer’s environment
  • 24x7 service
  • Range of managed services includes:
      - Service Desk
      - Applications Management
      - Middleware Management
      - Database Management
      - Infrastructure Management
  • Dedicated service management team
  • Focused account management
  • Ad hoc access to iTelligence's team of experts
  • Supplements customer’s internal resources:
      - “Insurance” cover
      - 24x7 backfill support
      - Holiday cover
      - Specialist advice
      - Project assistance
  • On Demand monitoring:
      - Application & middleware processes
      - Database
      - Server & operating syste
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